How do I create a Hoeflink account?

Introduction:

This guide will teach you step-by-step how to create a new account on Hoeflink.

How to create an account as a new company:

Step-by-step instructions:

1. Go to the registration page:
   Click on the “Sign up” link on the login page of portal.hoeflon.com.

   

2. Enter your account details:
   Provide the following information:

   • Name (e.g., your first and last name)
   • Language (e.g., choose ‘Dutch’ or ‘English’)
   • Time zone (e.g., select ‘Europe/Amsterdam’)
   • Email address (you will receive a verification email here)
   • Password and confirm password
   

3. Verify your email address:
   You will receive an activation email. Click the verification link in the email to activate your account. Then, return to the Hoeflink portal.

   

4. Provide your company details:
   After verifying your email address, you will be prompted to enter your company information:

   • Company name
   • Company email
   • Company phone number
   • Address details (street, number, city, country, etc.)
   

5. Select your dealer:
   Hoeflink will try to automatically select the correct dealer for you. If this is incorrect, click on “Not the correct dealer” to manually select the right dealer.

   

6. Add machines to your account (optional):
   You can now (or later) add one or more machines to your account. Enter the eight-digit serial number. The current owner/dealer will then receive a request to transfer the machine to you (making you the new owner).

   • Until this transfer is approved, you will not fully see the machine in your own overview.
   • Click “skip this step” if you want to add machines later.
   

7. Invite colleagues (optional):
   You can now add other users to your company environment. Enter their name and email address, and select roles (e.g., ‘admin’, ‘technician,’ etc.). Your colleague will receive an email with a link to create their own account.

   • Click “Add another colleague” to add more users.
   • Click the trash can icon to remove an entered user if you change your mind.
   • Want to know more about the different roles? (click here)
   

Frequently Asked Questions (FAQ):

• Question: I haven’t received a verification email.
  Answer: Check your spam or junk mail folder. If you still don’t see the email, click “Resend verification email” in Hoeflink or contact your IT administrator.
• Question: Can I add machines later?
  Answer: Yes. If you skipped the step “Add your first device,” you can always add machines later in the “Devices” menu by entering a serial number and sending a transfer request.
• Question: I’m unsure which role to assign to my colleague.
  Answer: You can find details about the different roles in the role overview. This outlines what each role can and cannot do.
• Question: How do I check the status of my transfer requests?
  Answer: Go to the “Transfer requests” tab in your “Devices” overview (this becomes visible after onboarding). Here, you can see which requests have been approved or are still pending.

Tips & Tricks:

• Keep an eye on your email after creating an account or inviting new users. Don’t miss verification emails.
• Avoid adding unknown individuals. Ensure you use the correct email addresses to keep your machines secure.